Privacy Policy

At BLUTEC IT Solutions ("BLUTEC," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.blutec.ma), use our services, or interact with us. By accessing our site or services, you agree to this Privacy Policy.

#### 1. Information We Collect
We may collect the following types of information:

- **Personal Information**: Name, email address, phone number, company name, and job title when you submit a contact form, request a quote, or sign up for our newsletter.
- **Technical Data**: IP address, browser type, device information, and usage data (e.g., pages visited, time spent) via cookies and analytics tools.
- **Service-Related Data**: Information provided during IT consultations, support requests, or project engagements (e.g., business details, system specifications).
- **Marketing Data**: Preferences for receiving updates or promotional content.

#### 2. How We Collect Information
- **Directly from You**: When you fill out forms, contact us, or engage with our services.
- **Automatically**: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) as you navigate our site.
- **From Third Parties**: Partners or service providers (e.g., payment processors) when applicable.

#### 3. How We Use Your Information
We use your data to:  
- Provide and improve our IT services (e.g., Managed IT, ERP/CRM solutions).  
- Respond to inquiries, process requests, and deliver support.  
- Send newsletters, updates, or promotional offers (with your consent).  
- Analyze website usage and optimize user experience.  
- Comply with legal obligations and protect our rights.

#### 4. Legal Basis for Processing
We process your data based on:  
- **Consent**: For marketing emails or optional cookies.  
- **Contract**: To fulfill service agreements or respond to inquiries.  
- **Legitimate Interest**: For site analytics and security.  
- **Legal Obligation**: To meet regulatory requirements.

#### 5. Sharing Your Information
We may share your data with:  
- **Service Providers**: Third parties (e.g., hosting providers, CRM tools) assisting our operations, bound by confidentiality agreements.  
- **Legal Authorities**: If required by law or to protect our rights.  
- **Business Transfers**: In case of a merger, acquisition, or sale of assets (with notice to you).  

We do not sell your personal information to third parties.

#### 6. Data Security
We implement technical and organizational measures (e.g., encryption, access controls) to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

#### 7. Your Rights
Under applicable laws (e.g., Moroccan Law 09-08, GDPR for EU residents), you may:  
- Request access to or a copy of your data.  
- Correct inaccurate information.  
- Request deletion of your data (subject to legal exceptions).  
- Opt out of marketing communications.  
- Withdraw consent where processing is consent-based.  

To exercise these rights, contact us at [privacy@blutec.ma.

#### 8. Cookies and Tracking
We use cookies to enhance your experience. You can manage preferences via your browser settings. See our [Cookie Policy](#) for details. [Link to a separate cookie policy if desired.]

#### 9. Data Retention
We retain your data only as long as necessary for the purposes outlined (e.g., during a service contract) or as required by law. Inactive data (e.g., old inquiries) is deleted after 2 years unless otherwise specified.

#### 10. International Data Transfers
If you’re outside Morocco, your data may be transferred to our servers or partners globally. We ensure appropriate safeguards (e.g., contractual clauses) for such transfers.

#### 11. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices.

#### 12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. Significant changes will be notified via email or site notice.

#### 13. Contact Us
For questions or concerns about this Privacy Policy, reach us at:  
- **Email**: [privacy@blutec.ma]  
- **Phone**: +212-666-24-87-27
- **Address**: BLUTEC IT Solutions, 173 Bd Bassatine, Titmellil, Casablanca, Grand Casablanca, Morocco